FAQs
Frequently Asked Questions (FAQs)
Q: Can I request a return for my items?
A: Absolutely! We offer a free 14-day return policy on all earrings, including our popular Indian Earrings and Brass Earrings. If you're not completely satisfied or receive faulty goods, simply contact our customer support team within 14 days of receiving your order. They will assist you with the return process, ensuring a smooth experience for you. All products are shipped from Germany.
Q: Is my personal information secure on your website?
A: Yes, we take the security of your personal information very seriously. Our website uses advanced encryption technology to protect your data, ensuring that your payment and personal details remain secure at all times.
Q: How can I place an order on your website?
A: Ordering from our site is quick and easy! Follow these steps:
- Browse our collection of stunning Indian Earrings, Brass Earrings, and more.
- Add your desired items to your cart or use the "Buy Now" option for fast checkout.
- Enter your shipping and billing details.
- Review your order, and if your total is over 30 Euros, you’ll qualify for free shipping.
- Confirm your purchase, and we’ll take care of the rest.
Q: Do you ship internationally?
A: Yes, we ship our products worldwide. Whether you're shopping for Indian Earrings, Brass Earrings, or other items, we will deliver them to your location. Plus, enjoy free shipping on all orders over 30 Euros. Our products are shipped directly from Germany, ensuring quality and timely delivery.
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest if you prefer. However, creating an account allows you to track your orders, view your order history, and access personalized offers and recommendations for a smoother shopping experience.
Q: How can I track the status of my order?
A: Once your order has shipped, we’ll send you an email with a tracking number. You can use this number to monitor your shipment's progress directly on our website or through the carrier’s tracking system.
Q: Can I make changes to my order?
A: If you need to modify or cancel your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request, but once the order is processed, changes may no longer be possible.
Q: Is it possible to exchange my order?
A: Unfortunately, we do not offer exchanges at this time. However, with our free 14-day return policy, you can easily return your items for a refund and place a new order for the item you prefer.