Refund policy
Return Policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it—unworn, unused, with tags, and in its original packaging. Proof of purchase is required.
To start a return, please contact us at support@febae.com.
Items sent back without requesting a return first will not be accepted.
Once your return is approved, we will send you the return instructions and return address.
Damages and Issues
Please inspect your order immediately upon delivery.
If an item is damaged, defective, or incorrect, contact us right away so we can resolve it.
Exceptions / Non-Returnable Items
We do not accept returns for:
-
Sale items
-
Gift cards
-
Custom or personalized products
-
Used or worn items
-
Items not returned in original packaging
For questions about any specific item, please contact us.
Warranty
All Febae products come with a colour warranty only.
✔ Covers: Colour fading within the warranty period
✘ Does NOT cover: manual damage, bending, breakage, scratches, stone loss, or misuse
If your item fades in colour during the warranty period, we will repair or replace it after inspection (based on availability).
Exchanges
To exchange an item, please return it within 3 days.
Once your return is accepted, you can place a new order for the product you want.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or refusal.
If approved, refunds are issued to your original payment method within 10 business days.
Banks or card providers may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at support@febae.com.